attachments fs-plugin on IIS - subfolders and deletion questions
Hi allWe recently moved our osTicket to a new windows server. I noted that the subfolder structure in our attachments folder which the fs-plugin needs were named in upper and lower case letters before,...
View ArticleDisable language select
Hello allI want to disable the possiblity for the customers to select the language because my installation default language it's Italian and we don't need English, is possible?
View ArticleMigrate osTicket Environment from Windows to Liunx
Hi All, currently we installed and using osTicket v1.9.9-1-gbe2f138 in WINDOWS Machine. We have lot of open Tickets(>70) and closed Ticket (<600) in current. Planning to install osTicket v1.9.12...
View ArticleAlert to Ticket creator when ticket is transferred to another department
Hi,It is possible to set somewhere notice for ticket creator when agent make the ticket transfer to other department? Or that this transfer was seen, at least in the ticket thread (from user side,not...
View ArticleEmail Fetching on different server
Hi there,I've made a new installation of osTicket 1.9.15. I've configured email fetching via IMAP. Email server is different from osTicket server.Is it possibile to do email fetching with this...
View ArticleLetting the client print their ticket
I see there is an option for agents to print off tickets but none for customers. Â Is there an option you switch on anywhere?Thanks in advanceKriss :)
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SMTP with office 365 again
Hi,I'm running osTicket on Ubuntu 14.04 with Plesk 12. PHP Version is 5.6.28.Imap is working, but SMTP gives troubles.As found in the forum, I have added the prefix ssl://smtp.office365.com.Access to...
View ArticleUsers v Agents
My understanding is that users are end users who can add tickets to the system and Agents are those that can resolve the tickets that are added. The problem I have is that I have created 12 users...
View ArticleInvalid CSRF token. -> [http://MyDomain/] vs [http://IpAddress/Osticket/scp]....
I installed a version osticket (1.9.14) in me server of network local. Use the directory http://IpAddress/osTicket/scp for manage all the tickets senders. But, My problem is when that i will created a...
View ArticleUsing Windows Task Scheduler to run Cron
I am running Windows Server 2012 R2 I created a basic task to run with the action, "c:\php\php.exe c:\inetpub\wwwroot\support\api\cron.php". When I tell the task to run I get a pop up box asking "How...
View ArticleRemove all tickets, statistics,attachment
when moving to a new server you want to remove all the old application statistics and investmentswhich tables clean
View ArticleDo not require email address
Hello,I have been sucessfully running an install of osTicket 1.9.14 for a little while now and it's been great. However, my users are complaining of the complexity to log in (their words, not mine),...
View Articlegerman mail template
hello,i installed the version 1.9.4 with the german language, bbut the email templates are still in english, is this normal?thanks
View ArticleRunning Two OS Ticket with different version on one server
Hi All,Has anyone tried this before? Any pros and cons? ThanksRio
View ArticleosTicket v1.10 different databases
Hi,is it possible my code remain same and I want to create db for each client and when login by client then there respective db selected.?
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Email setup
I have already setup and test. It works but user cannot get any mails for update only close.1.2.
View ArticleEmail Fetching using imap/pop3
Can anyone please provide a step by step setup instructions for configuring imap/pop3 email fetching with gmail??i am using v1.9.8.1
View Article[resolved] HTTP ERROR 500
I am trying to install V.1.9 but I am getting http error 500 as you can see on the following link.https://mistiks.net/panel/I have tried V.1.10 and it worked but I need V1.9 as I will use a plugin that...
View ArticleLinux 14.04 and OSTicket 1.9.5.1
My linux box is telling me to switch to the latest supported stack which is xenial. I really don't feel like upgrading to 16.04 yet so will version 1.9.5.1 run on the xenial stack? Right now I think...
View ArticleRunning command-line-only upgrade?
Hi,We want to use deployment scripts to upgrade our osTicket installation, meaning that we want to trigger the database upgrade from the script as well. Is there a command line tool to invoke database...
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