Adding Users and Agents
I've got my helpdesk up and running and I've imported a group of users from a test group I set up. I'm wanting to use LDAP authentication which appears to be working fine. What I'm having an issue...
View ArticleBatch user registration & set password?
Hello,I'm very new to OSTicket. I've have just imported a csv list of 300 names and email addresses - ok so far. I'd now like to register them all, set a default password and force a new password to...
View ArticleSupported PHP versions?
Has anyone tried to upgrade the PHP version to 7.0. My service provider is recommending this version, I was wondering if anyone out there has tried this?Current Versions: Osticket v1.9.4, mysql 5.1.73...
View Articlecant open some attachments unless running as domain admin user
We currently have OSticket 1.9.12 installedwe are using LDAP Authentication and LookupHTTP Passthru AuthenticationandAttachments on the filesystemAll of IT logged in as domain admins and we where able...
View ArticleHow to Change Info into the E-mail login Field
Hi,I have a problem into the field for typing the e-mail or username. In English language it is right, but in my language Portuguese, this field is showing CPF instead! I cannot change it, I looked for...
View ArticleFile permissions
I had trouble piping from the email to the osTicket. The problem was with the file permissions. Which files in Osticket 1.9 should be set to 755?Thanks
View ArticleMulti LDAP authentication Setup
Hi,I am new to OSTicket and I have went through the installation without much issue.I have installed and configured the "LDAP authentication and lookup" plugin, it works fine with one domain that I...
View Articleaccess denied on fresh install
First time user.Centos 6.9, php 5.3.3, apache 2.2 - cannot install php >5.3 as only allowed to use official repo.I tried installing v1.10 but encountered scripts errors on install - looked at bug...
View ArticleReply "From" alias, header spoofing
Currently I am trying to setup header spoofing and facing some difficulties.Explication of our organization :- we are working with 15 different clients- each client has an alias where he sends his...
View ArticleProblem to continue installation v 1.9.12
HelloI have a strange problem to continue with the installation of version 1.9.12I put the version that I use the minimum requirements https://goo.gl/JR9yyzTo continue it seems to me the following...
View ArticleError when executing cron job
Hi,in order to import email messages to osTicket v1.9.15 even when no agent is logged in, I setup a cron job according to your instructions. For my hosting provider and how I placed the osTicket files...
View ArticleForgot Password
How will I enable "forgot password" in staff and client side, that a link will be sent on their email regarding with the password? I am using osticket version 1.9.15 and a newbie in this field so...
View ArticleMigration of the osticket to a new server and a new domain
Prompt how to transfer operating osticket to a new server with a new domain?
View Articleticket attachment
I just wanted to ask why ticket attachments are stored in "ost_file" and not inside the attachment folder I made? I was using file storage plugin (storage.phar) and enabled that already.osTicket...
View ArticleCPanel - change domain
Am using 1.9.12 with helpdesk.olddomain.com on cpanel. This was running fine.Then we were required to changed our domain to helpdesk.newdomain.com on cpanel. Here were all the steps that we have...
View Articleno me funciona el archivo de idiomas....I do not work language files ....
buen dia, instale osticket 1.9.5 en un servidor de pago (telmex) pero no funciona la traduccion, instale el archivo .phar en la carpeta adecuada y todo sale en ingle, solo se ha traducido la ayuda que...
View ArticleEmail Fetching using imap/pop3
Can anyone please provide a step by step setup instructions for configuring imap/pop3 email fetching with gmail??i am using v1.9.8.1
View ArticleMinor upgrade 1.9.12 - 1.9.15
I just did a minor upgrade from 1.9.12 to 1.9.15 (following the upgrade instructions on the wiki) but when I log back into osTicket after the upgrade I don't see the upgrader. Is this OK? Did I do...
View ArticleLdap Open new Ticket at Support Center
Hello, is there an LDAP Plugin (Active Directory) for the Support Center? Not for the Controle Center, there it works perfectly. I mean when employees open a ticket (Page ...osticket/open.php).We use...
View ArticleKnowledgebase - Help Topic or Category
All,From an end user perspective, when looking at the knowledge base.What the difference between a help topic v a category?ThanksW
View Article