My understanding is that users are end users who can add tickets to the system and Agents are those that can resolve the tickets that are added. The problem I have is that I have created 12 users (members of staff) for them to be able to log issues within the system. However none of them can log in. If I try to reset the password the system says it can't find the user but they are all in the system as registered (active). Am I missing something?
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