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Do not require email address

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Hello,
I have been sucessfully running an install of osTicket 1.9.14 for a little while now and it's been great. However, my users are complaining of the complexity to log in (their words, not mine), and I am looking for a solution to this.
I have the ability to run a local install of osTicket on our server, which in that case I would not require authentication at all. Since my users aren't utilizing their email notifications to begin with, I wondering if it is able to mark the field for email address (upon ticket submission) as not required.

I understand this may be an odd solution, but it's the direction I am being asked to go down. Any help would be appreciated.

Thanks in advance,
mperlove

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