How to Change Info into the E-mail login Field
Hi,I have a problem into the field for typing the e-mail or username. In English language it is right, but in my language Portuguese, this field is showing CPF instead! I cannot change it, I looked for...
View ArticleError when executing cron job
Hi,in order to import email messages to osTicket v1.9.15 even when no agent is logged in, I setup a cron job according to your instructions. For my hosting provider and how I placed the osTicket files...
View ArticleForgot Password
How will I enable "forgot password" in staff and client side, that a link will be sent on their email regarding with the password? I am using osticket version 1.9.15 and a newbie in this field so...
View ArticleMigration of the osticket to a new server and a new domain
Prompt how to transfer operating osticket to a new server with a new domain?
View Articleticket attachment
I just wanted to ask why ticket attachments are stored in "ost_file" and not inside the attachment folder I made? I was using file storage plugin (storage.phar) and enabled that already.osTicket...
View ArticleCPanel - change domain
Am using 1.9.12 with helpdesk.olddomain.com on cpanel. This was running fine.Then we were required to changed our domain to helpdesk.newdomain.com on cpanel. Here were all the steps that we have...
View Articleno me funciona el archivo de idiomas....I do not work language files ....
buen dia, instale osticket 1.9.5 en un servidor de pago (telmex) pero no funciona la traduccion, instale el archivo .phar en la carpeta adecuada y todo sale en ingle, solo se ha traducido la ayuda que...
View ArticleMinor upgrade 1.9.12 - 1.9.15
I just did a minor upgrade from 1.9.12 to 1.9.15 (following the upgrade instructions on the wiki) but when I log back into osTicket after the upgrade I don't see the upgrader. Is this OK? Did I do...
View ArticleLdap Open new Ticket at Support Center
Hello, is there an LDAP Plugin (Active Directory) for the Support Center? Not for the Controle Center, there it works perfectly. I mean when employees open a ticket (Page ...osticket/open.php).We use...
View ArticleKnowledgebase - Help Topic or Category
All,From an end user perspective, when looking at the knowledge base.What the difference between a help topic v a category?ThanksW
View ArticleTickets' SLA and Pause Time
Hello everyone! Good morning!I'd like to know if the OSTickets has the ability to control the SLA so that the authorization phase will "stop the clock" of SLA whenever we are waiting for user...
View ArticleProblem with API and Create Ticket
i use 1.9.8.1. i followed the steps to create API Keys under Admin > Manage > API Keysthe IP address used is the IP address of my laptop broadband connection which initiates HTTP request, same as...
View ArticleHelp me - Stale Ticket Alert
HeyHow Do I do for to add a message on "Stale Ticket Alert" template?I tried theses variables below but when I received the ticket alert they did not...
View Articleosticket no envía los correos a los destinatarios.
OSTICKET NO ENVÍA NINGÚN CORREO.__________________________________________________________APACHE 2.4.27PHP 5.6.31MySQL 5.7.19WINDOWS PROFESSIONAL X 64 SERVICE PACK 1PROCESADOR INTEL CORE i5 2.50...
View ArticleUsing OSTicket with eBay - every reply becomes a new ticket
Hi!We are using multiple channels, one of which is eBay, which so far is not working great as eBay messages don't support individual headers but always come with a generic header (so any reply won't...
View ArticlePhone number of the client not updated when he creates a new ticket
Hi everyone !I use OST v1.9.11 and I have a little Problem with my field for phone number in my ticket :(Indeed, if John Doe create a ticket with his email "John.doe@mycie.com" and entered in the phone...
View ArticleLDAP/Active Directory not looking up user information
I have seen bits and pieces of this discussion under other topics. However none of them truly has answered my part of the question.I am using 1.9.3 on a 2008R2 server with IIS7. I followed all of the...
View Article[resolved] Authentication required when logging in
HiI installed osTicket 1.9.x on Plesk, in a windows server.PHP Version: 5.6.37MySQL 5.7 Server 5.7.21 However, everytime i try to log into admin panel I get message "Authentication required", my...
View Article[HELP] Installaing and Connecting to Navicat
Hello anyone can help me,https://github.com/osTicket/osTicket/issues/4518
View ArticleProblemas en la configuración del protocolo SMTP - IMAP
Buenas tardes Instale el sistema pero no puedo configurar el envió de correos automáticos por el protocolo SMTP - IMAP, me pueden ayudar por favor.
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