Organization on ticket
I am not seeing the company/organization name appear on the ticket details. How do i get this to show?
View ArticleEuropean Language Certificates or telc language tests certificate for sale we...
European Language Certificates or telc language tests certificate for salewe are able to provide European Language Certificates or telc language tests certificate without attending the examwe are an...
View ArticleMultiple Logins for IMAP and SMTP
Hello, My email for incoming and outgoing emails are on a hosted exchange email system. IMAP works perfectly, but SMTP does not as it has to be port 25 for my hosted exchange environment, but sadly my...
View ArticleUnable to save email templates?
Hello all,I was recently trying to update an email template, the first time I've done so. I failed--or rather OST failed. When I make my edits and hit 'save', OST appears to revert to a previous...
View ArticleosTicket - Centos install
I'm trying to install osTicket from these instructions: http://linoxide.com/linux-how-to/install-osticket-fedora-22-centos-7/The only difference was I used this to get the newer version:...
View ArticleConfiguring OST for mostly internal use?
Hello all,I'm using OST (1.9.14) because my boss wants a ticket system so people in different departments can better track the tasks they have to do. He also wants it so that customer service can track...
View ArticleOsticket does not accept emails .co
Osticket does not accept emails .co domains in the backend administration. Our domine is www.icconstructora.conote: post edited by moderator to remove html formatting (ntozier)
View Article[resolved] Moved OST to Windows; admin email fails, yielding fatal error
Hey all,Yesterday, I moved my OST 1.9.14 from Debian to Windows Server. I thought it would be easy, but I'm having a problem with getting the admin email to send. Since that fails, I get a fatal error,...
View ArticleAdding new agents
I am very new to OSTicket, and we are testing it to see if we can use it within our company to track customer issues.OSTicket is installed on a PC running W7 32-bit.OSTicket version: 1.9.14Webserver:...
View ArticleUpgrading
I am attempting to upgrade my system and when i overwrite the files it acts as though there is no upgrade available and shows "Nothing to do! System already upgraded to v1.9.3 with no pending patches...
View ArticleConnect to Google CloudSQL database using CloudSQL proxy
I have successfully installed and configured osTicket on Ubuntu using Google CloudSQL as the backend database, by specifiying the IP address of the Google CloudSQL instance during installation.However...
View Article"Access denied" message before initial setup
Hi,This is my first attempt at installing osTicket so please forgive me if this is a dumb question.I am trying to install on a VM with Ubuntu 14.04, PHP Version 5.5.9-1ubuntu4.19, Apache 2.4.7 and...
View Article[resolved] Install Succeeded - Now getting Error: Contact system admin.
Hi,So I made it through the install, and it said my database and site was created successfully, then in went into a loop, and kept redirecting me back to the install.php document. Once I deleted that,...
View ArticleAllow only users from specific @domain.com from registering
hi guys, i've read a discussion about this topic but the proposed solutions did not work. I've setup osticket and now i only want to allow specific users which belong to "@mydomain.com" to register and...
View ArticleUser Activation Email
Hello,I have everything so far working great, and SMTP is setup and sending myself and my team emails when new tickets are created. The problem I'm having is that new users are not getting the...
View Article[resolved] CentOS 7 Installation problem
Like many others, I am having issues getting the initial setup running on CentOS 7. I have read many discussion with similar issues, but have not seen a solution for CentOS 7. I have seen folks give...
View Articlewhat is the company information tab for?
Hello! I am trying to figure out how one of my clients can use OS ticket to find out how many outstanding tickets they have out that need addressed. For example, I am the help desk specialist so my...
View Articlelocalhost is currently unable to handle this request!
Hello all,I'm stuck at very first step to install osTicket.I have IIS installed, PHP installed, MariaDB installed. Everything was installed from scratch perfectly with no error.I downloaded osTicket,...
View Article[resolved] Custom Forms
Hi guysI wanted the company form to appear when creating a ticket but when I go into the Help Topics and custom form the options are not showing. Can you tell me why they are not? screen shot...
View Articlercron with easycron
I have tried everything, not sure what is going wrong. I have added api-key to the rcron.php, changed the url to the right one. I have set up easycron, however I get this everytime, when trying to run...
View Article