Email POP Setup
Hello I installed the software and configured it to the best of my abilities i have only one small problem When someone sends an email to the account that was setup for fetching emails the system...
View ArticleProducts owned by organization
Hi to everyone!I'm trying to configure a local instance of osTicket 1.9.12 on our company server, and I'm facing with an issue that I don't know how to resolve.Summing up, we need to track some info...
View Articlemysqli requirement
I really want to use osTicket, but our hosting does not have mysqli, and switching to it would almost certainly break our old CiviCRM installation.Is there any way to use mysql and not mysqli?
View ArticleCant install OSTicket on shared hosting
Hi,I am trying to install OSTicket on shared hosting. I am currently running OSTicket on my localhost where it works fine but when i tried to install it on the hosting server the installation page...
View ArticlePlugins not appearing after dropping into includes/plugins folder
Hi,I'm trying to get the auth-ldap and storage-s3 plugins to work. I've dropped the phar files into the includes/plugins folder - but when I go to the Admin UI of osTicket, I don't see the plugins...
View ArticleSecure connection if web server and MySQL on different servers
I'm on ost v1.9.8I read the following topic.Web server and MySQL on different servershttp://osticket.com/forum/discussion/7006/web-server-and-mysql-on-different-servers@phantomofrussia has confirmed...
View ArticleREMOVE TAB Assign Ticket
Hi,is it possible to remove tab 'Assign Ticket'?For our management is sufficient to implement only the transfer of the ticket, so the presence of the tab could create management errors.
View Article[resolved] Cron seems to be working but emails are not being sent OSTicket...
Hello and tanks for having me.I been following the forum for a bit. Trying to figure stuff out. I went to:http://osticket.com/wiki/POP3/IMAP_Setting_Guideto learn how to fetch tickets while no one is...
View ArticleOS Ticket Migration
My company just launched a new website with OS Ticket. This OS Ticket was attached to the old WordPress website before we make a switch. The new website is HTML 5 based. Currently, OS Ticket does not...
View Articleemail templates and variables
Is there a way to only display a custom variable and its title if the variable exists. Currently if you setup an email template that uses a custom variable from a form it will display whatever title...
View ArticleInstaller fails error: ...Failed opening required...
The installer hangs and fails after completion of the system settings, admin settings and db settings dialogue. The PHP error is:Fatal error: require_once(): Failed opening required...
View ArticleRespond to multiple email addresses
Hello.Is it possible to configure osTicket to receive tickets to more than one email address? I have international clients and I would like to provide the emails support@mycompany.com and...
View ArticleHelp with email fetching after Power Outage
Hey all,A former coworker of mine set up OSTicket for our company about a year ago, and it has been working great!!....Up until about a week and a half ago. We had a power outage and subsequent...
View ArticleAdmin Sign-In
It looks as though I completed the install.Now I need to log in as "admin".What is the correct url, username and password?Thanks,Russell Cox
View ArticleOnly allow users from company domain to register or create a ticket
osTicket version: v1.9.14I'm' trying to create a filter to only allow company emails to register. See attached file for setup details.Registration emails are getting through eventhough I'm not using...
View ArticleWarning: Failed to connect to email server at localhost...
All-This is strange, I am running osTicket 1.9.14 on Server 2012 R2, IIS 8.5, PHP 5.6.x. When trying to test email genration I get the errorWarning: Failed to connect to email server at localhost Port...
View ArticleMoving from Cloud osTicket to Self-Hosted osTicket (Mitigation)
I've many much data stored on the free trial Cloud osTicket..if I want to move to Self-Hosted osTicket, how do I transfer my data from the former to the later?
View ArticlePHP Parse error: syntax error, unexpected 'new' (T_NEW) in emails.php
PHP Parse error: syntax error, unexpected 'new' (T_NEW) in D:\\xampp\\htdocs\\osTicket-v1.9.14\\upload\\include\\pear\\Mail\\smtp.php on line 349, referer: Good afternoon.I installed the 1.9.14...
View ArticleosTicket configuration
Hello,Would like help from someone how do the configuration of osTicket , work in a hospital and decided to use this program, the more I am having problems with the configurations .Not I change my url...
View Articleno me funciona el archivo de idiomas....I do not work language files ....
buen dia, instale osticket 1.9.5 en un servidor de pago (telmex) pero no funciona la traduccion, instale el archivo .phar en la carpeta adecuada y todo sale en ingle, solo se ha traducido la ayuda que...
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