Configuring cron.php on Windows Server
So I've just gotten ost set up and I'm having some issues with cron.php. I can spell php but beyond that I'm a complete novice. :) What exactly is the syntax for getting it configured? If someone...
View ArticleEdit columns in default ticket view
Is there anyway to edit the columns displayed in the default 'Open Tickets' view? For example, right now it shows Ticket, Date, Subject, From, Priority, Assigned To......Is there anyway to have it...
View ArticleNeed help with Ubuntu 16.04 server install
Hi, I am new to this so forgive me if I dont include all the info that is needed. I will do my best to add what I can. I have made 2 virtual servers running ubuntu server ver 16.04. On the first one I...
View ArticleOS ticket and Ubuntu
Hi,We are having a bit of a stange issue and guessing it's something to do with os ticket, but I'm sure you experts on here will have the solution. :)We have just set up a new server on Ubuntu (latest...
View ArticleosTicket on Windows Hosting
Hi,I want to setup osTicket on my windows server. Currently I'm using shared hosting on hostforlife.eu. Can I run osTicket on windows platform? Please share steps to install it.Thank you
View Articlenot able to run ..setup/index.php
Hello I'd like to announce my starting problem with OSticket v1.9.14We are running a IIS Webserver 8, PHP 7 and MySQL 5.5, I followed the installation guide at http://osticket.com/wiki/Installation.I...
View ArticleUpgrade from 1.9.6 - don't want to get this wrong!
I would like to upgrade a more important, very live, osTicket. Details are:Server InformationosTicket Versionv1.9.6 (9adad36)Web Server SoftwareApacheMySQL Version5.1.73PHP Version5.3.3It says on the...
View Articleupgrade from v1.10-rc.2 to v1.10-rc.3 errors in files
Hi,after upgrade from version v1.10-rc.2 to v1.10-rc.3:1. download files from os ticket server2. Upload files to web-server where v1.10-rc.2 was running3. Now I tried to open WEB Page and I can see: -...
View Articlelanguage pack error
Hi,Installed the 1.9.14 version on a local server on my machine, I added the language pack "pt_PT.phar" and worked normally, but when I did the installation in windows server in the cloud with plesk I...
View Articleknowledge base
Hi,I can not see my knowledge base on the client side, as I enabled the admin side but is not visible on the client, how can I solve this.Thank you
View ArticleCustomers identification modules
HelloI've made some change to the default identification module in osticket 1.9.14. My customers have to add their Customer Code and set YES on a Privacy Law checkbox, i need to show these informations...
View Article[resolved] Mail Fetch Failure Alert
Have a new issue. Using 1.9.12.We had to change the password for our email account, which is actually a gmail account.Upon changing the password, we are getting and sending emails. But now every 10...
View ArticleSyncronisation of 2 Osticket instances
Good morning guys,My organisation has 2 instances of osticket running, lets call it Country 1 and Country 2. They now want to sync specific tickets between the two instances.How will i achieve this?The...
View ArticleAuto reply to not authorized email
Hi to all,lets' say I've set osTicket to accept email only from registered user (I guess it verify the email address) and then create a ticket.I use IMAP retrieve and move messages to...
View ArticleosTicket Core, v1.10-rc.3 - Error support/include/class.plugin.php on line 555
I uploaded the rc.3 to a new website no location (no upgrade going on) and when I point the browser to the site, where normally the setup script starts I get this error:Fatal error: Only variables can...
View Articleattachments fs-plugin on IIS - subfolders and deletion questions
Hi allWe recently moved our osTicket to a new windows server. I noted that the subfolder structure in our attachments folder which the fs-plugin needs were named in upper and lower case letters before,...
View Article[resolved] osticket 1.9.12 install help needed
So I originally tried installing osticket on the current version of ubuntu (This is was like ver 16 something) and ran into what I believe was the php7 issue. (Had a previous post about that) So I gave...
View ArticleEasy way to setup cron job to fetch email from google mail IMAP
Good day,Can any body advise Easy way to setup cron job to fetch email from google mail IMAP. For normal webhosting linux.Thanks Ll
View ArticleError fetching Emails via cron
Hey there,i installed a fresh Ubuntu 16 LTS and withPHP5.6 in addition to PHP7. 7 is deactivated via a2dismod php7.0. Everything (i mean everything) works except fetching emails via cron. When i switch...
View ArticlePHP 5.6.x support
Hi there,I'm using osTicket v1.9.12. I need to upgrade my PHP version to 5.6. Will my osTicket work with that PHP version?
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