Syncronisation of 2 Osticket instances
Good morning guys,My organisation has 2 instances of osticket running, lets call it Country 1 and Country 2. They now want to sync specific tickets between the two instances.How will i achieve this?The...
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Ticket filter does not work.
I have a plain vanilla installation of OSTicket running on SupportSystem. Within that I have only (1) ticket rule. It has the enclosed details.If any e-mail comes in through this one account, I want...
View ArticleMoving database credentials and salt out of document root
Has anybody had any luck in moving the secure information from ost-config.php out of document root? I have tried various methods, including moving the salt and definitions into their own file and...
View ArticleSynchronization with Outlook Contacts Possible?
Hi,This may fall more into General Discussions but oh well. My limited knowledge tells me this should be possible but I am not quite sure if it is or how I would do it. So we are using osTicket as a...
View ArticleHow to add single user under multiple organizations.?
Hello mates, I have requirement of adding single user under multiple organizations. Pls navigate me to the way to achieve it. Thanks and best Regards, Laxman Nale
View ArticleMoving osTicket to another server
Hi all-I have been having various issues with osTicket (unable to save as draft, 500 internal server error after creating a ticket- in both cases a ticket is generated but no finish page). So I just...
View ArticleOsTicket connecting to the wrong email server
I have setup the POP server and the cron job so that osticket can read the support emails and create the tickets. However I noticed a rather strange behaviour Ostickets connects to my old email server....
View ArticleGoogle Apps STMP configuration Failes
Hi,I have google apps email services. In the Admin Panel -> Email -> Settings I have configured both IMAP and STMP. IMAP settings are accepted and mail fetching working fine. But STMP setting are...
View ArticleCLEAN UNINSTALL of osTicket 1.9.2 and Fresh INSTALL 1.9.12
Hello,Our OS ticket were used by other department and now i want to uninstall the old version to wipe out all the data and records to do a fresh installation of the latest stable version.. Two...
View Articlehow to detect empty emails (or how to setup a filter please) i need help
i want to detect ticket requst that come empty from emails.. i tried with filters:1) setup filter that in topic problem contets rule contains a " " space.. but not work!2) later i tried a filter regpex...
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Open a New Ticket form and New Ticket Alert Email question
Version 1.9.12. I've added a field to the Open a New Ticket form for the user's department. I'm having a problem passing that department info to the New Ticket Alert email sent to Admin/Agents. I'm...
View ArticleEnd users cannot update tickets thru emails, but agent can
HiI have domain.com located on Google Apps platformUser can receive Agents response in user email.System is not updating user reply when they respond in the email. It is not recorded in the system.I...
View ArticleHow to pull via SQL custom form entered data
Folks, I know this is easy, and I am not asking to MOD the distribution. I have a help topic called travel task, and it uses a custom form called travel form which asks some special questions.After...
View ArticleMoved osTicket install - No Valid CSRF Token, http 400 error, no php_errors.log
Hi all, I had this in another thread but wanted to refresh it a little. - accessing the support/scp on the osTicket server itself I get an http 400 error (after login)- accessing the support/scp from a...
View ArticleCron Issue On Synology Rackstation
Our Company recently installed the OSTicket that comes as a package for the synology rackstation. When we turn on the auto cron for emails in osticket admin panel it works fine. However we want to use...
View Articlesupport @1 800-545-7482@ HOTMAIL customer service phone number, HOTMAIL Mail...
@@@rv 18005457482++++ HOTMAIL Mail customer service phone number HOTMAIL tech support number +++18005457482+++ HOTMAIL Mail customer service phone number HOTMAIL tech support number 18005457482++...
View ArticleEmails settings
Hello, I've just installed OSTICKET, i am testing emails section, however i am getting this error "Too many login failures" with Gmail. Is there any Solution Please ? I am using the latest version of...
View ArticleUpgrading from 1.9.12 to 1.9.14
Hello!I was wondering what is lost during the upgrade.Language packs remain untouched?Any customizations like DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for osTicket 1.9.12?
View ArticleEmail and Form Language
Hi,i have oSticket v 1.9.12 with three languages installed (italian, English, French). is it possible to create three different type of email model (one for each language) and automatically the system...
View ArticleNew user - couple questions
Just installed version 1.9.14 and have the basics setup, including email fetching working. I'm trying to configure this the best I can so when my other technicians demo this it's not a huge shock...
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