I have setup the POP server and the cron job so that osticket can read the support emails and create the tickets. However I noticed a rather strange behaviour Ostickets connects to my old email server. I switched to an hosted email service since 1st April 2016 but it seems to be connecting to my previous email server. I checked the mx records for my domain and I get the correct ipaddress. The only way for osticket to connect to the old mail server is if it just assumes that the mails server always start with mail.mydomain.com (mydomain taken from the URL in the system settings and preferences). If this is the case then people who use hosted email services can never get their emails converted to tickets.
Has anyone faced this issue?
Best regards,
Sridhar
Has anyone faced this issue?
Best regards,
Sridhar