Version 1.9.12. I've added a field to the Open a New Ticket form for the user's department. I'm having a problem passing that department info to the New Ticket Alert email sent to Admin/Agents. I'm sure it has something to do with the variable names I'm using. No matter what the User/Ticket creator uses for department, the alert email shows the department as "Support". Any suggestions?
Open a New Ticket form:
![image]()
Contact Information form settings:
![image]()
New Ticket Alert email template:
![image]()
New Ticket Alert email sent to Admin:
![image]()
Open a New Ticket form:
Contact Information form settings:
New Ticket Alert email template:
New Ticket Alert email sent to Admin:
