Am using 1.9.12 with helpdesk.olddomain.com on cpanel. This was running fine.
Then we were required to changed our domain to helpdesk.newdomain.com on cpanel. Here were all the steps that we have taken:
1. tar all files and untar at new server
2. mysqldump olddomain_ost . Then created newdomain_ost and dumped all tables into the new database.
3. At the new domain, went into ~/include and edit ost-config.php and make changes to
define('DBNAME','newdomain_ost');
define('DBUSER','newdomain');
define('DBPASS','newpasswd');
4. Finally updated the ost_config table and and update the value of these columns:
admin_email ---> support@newdomain.com
helpdesk_url ---> http://helpdesk.newdomain.com/
When surfing to http://helpdesk.newdomain.com , I only get a blank screen
If I were to edit ~/include/ost-config.php and, say, put in a wrong database passwd, I would get an error message like so:
Fatal Error: Contact system administrator
Wondering what I have missed to update. Please advise. TIA.